Business Class Global

Overview

  1. DEFINITIONS
  2. PERSONAL INFORMATION:

Business Class Global Privacy Policy

Overview

At Business Class Global, we collect personal data to provide you with tailored travel services and to enhance your overall experience. Personal data refers to any information that can identify you directly or indirectly, such as your name, contact details, payment information, and travel preferences. We collect personal data through various channels, including when you interact with our website, make inquiries or bookings, subscribe to our newsletters, or engage with us on social media platforms.

The legal basis for collecting your personal data may vary depending on the purpose of collection and applicable laws. In most cases, we collect personal data with your consent. However, we may also collect and process personal data to fulfill contractual obligations, comply with legal requirements, or pursue legitimate interests, such as improving our services or preventing fraud.

By providing your personal data to us, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You have the right to withdraw your consent at any time, although this may affect the availability or functionality of certain services.
We take measures to ensure that the personal data we collect is relevant, accurate, and up-to-date for the purposes for which it is processed. We also limit the collection of sensitive personal data unless required or permitted by law.

Purpose of This Privacy Policy:
The purpose of this Privacy Policy is to inform you about how Business Class Global collects, uses, discloses, and protects your personal data. We are committed to maintaining the privacy and security of your information in compliance with applicable laws and regulations, including the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States.

This Privacy Policy applies to all users of Business Class Global’s services, including visitors to our website, customers who make inquiries or bookings, and individuals who subscribe to our newsletters or engage with us on social media platforms.

By accessing or using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any aspect of this policy, please refrain from using our services or providing us with your personal data.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes to this policy by posting a prominent notice on our website or sending you a direct communication. Your continued use of our services after the effective date of any revised Privacy Policy constitutes acceptance of the updated terms.

DEFINITIONS

In this Privacy Policy, the following terms shall have the meanings ascribed to them:
a) “Business Class Global,” “we,” “us,” or “our” refers to Business Class Global, the entity responsible for the collection, processing, and protection of your personal data as outlined in this Privacy Policy.

b) “Personal Data” refers to any information relating to an identified or identifiable natural person, as defined by applicable data protection laws and regulations.

c) “User,” “you,” or “your” refers to any individual who interacts with Business Class Global’s services, including but not limited to website visitors, customers, and clients.

d) “Processing” means any operation or set of operations performed on personal data, whether by automated means or not, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

e) “Data Controller” refers to the legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

f) “Data Processor” refers to a legal person, public authority, agency, or other body that processes personal data on behalf of the controller.

g) “EU GDPR” refers to the General Data Protection Regulation, Regulation (EU) 2016/679, as amended.

h) “CCPA” refers to the California Consumer Privacy Act, Cal. Civ. Code § 1798.100 et seq., as amended.

i) “Personal Information” includes any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household as defined under applicable law, including but not limited to the CCPA.

j) “Cookie” refers to a small piece of data stored on a user’s device by the web browser while browsing a website. Cookies may contain information such as user preferences or shopping cart contents.

k) “Third Party” refers to any legal person, public authority, agency, or body other than the data subject, controller, processor, and persons who, under the direct authority of the controller or processor, are authorized to process personal data.

l) “GDPR Principles” refers to the principles set out in Article 5 of the EU GDPR, including lawfulness, fairness, and transparency; purpose limitation; data minimization; accuracy; storage limitation; integrity and confidentiality; and accountability.

m) “California Resident” refers to a legal person who is a resident of California as defined under the CCPA.

  1. PERSONAL INFORMATION:
    Personal information refers to any data that identifies or can be used to identify an individual directly or indirectly. At Business Class Global, we may collect various types of personal information from you to provide our services and improve your travel experience. The types of personal information we may collect include, but are not limited to:

Contact Information: Such as your name, email address, postal address, and phone number.
Payment Information: Such as your credit card details or other payment methods used for transactions.
Travel Preferences: Such as seating preferences, and other preferences relevant to your travel arrangements.
Booking Information: Such as details of your flight reservations, and other travel-related services.
Communication History: Such as records of your interactions with us, including emails, chat transcripts, and phone calls.
Technical Information: Such as your IP address, browser type, device identifiers, and other technical data collected through cookies or similar tracking technologies.
Social Media Information: Such as your social media handles or profiles if you choose to interact with us through social media platforms. Information provided voluntarily by you during interactions with our website or customer service representatives.

We collect personal information directly from you when you interact with our website, make inquiries or bookings, subscribe to our newsletters, or engage with us on social media platforms. We may also receive personal information from third-party service providers or partners, such as airlines or travel agencies, in connection with the services we provide.

We use personal information to fulfill your travel-related requests, communicate with you about your bookings or inquiries, personalize your experience with our services, and improve our overall customer service and offerings. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

By providing your personal information to us, you consent to its collection, use, and disclosure as described in this Privacy Policy. You have the right to access, correct, or delete your personal information, subject to applicable legal requirements.

  1. HOW WE COLLECT YOUR PERSONAL INFORMATION:

Summary: This clause outlines the method we use to collect personal information from you and improve our services, personalize your experience, communicate with you, and fulfill your travel-related requests.

Business Class Global collects personal information through various methods, including but not limited to:

3.1. Website Forms: When you interact with forms on our website to make inquiries, bookings, or subscribe to newsletters, we collect the information you provide, such as your name, contact details, travel preferences, and payment information.

3.2. Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior and preferences on our website. This may include your IP address, browser type, operating system, referral URLs, and pages visited. Cookies allow us to personalize your experience, analyze website traffic, and improve our services.

3.3. Communication with Customer Service: When you communicate with our customer service representatives via email, phone, or live chat, we may collect personal information you provide during these interactions to assist with your inquiries or requests.

3.4. Social Media Platforms: If you engage with Business Class Global on social media platforms, we may collect personal information shared publicly on those platforms, such as your username, comments, likes, and messages.

3.5 Third-Party Service Providers: We may receive personal information from third-party service providers or partners, such as airlines, travel agencies, or payment processors, in connection with the services we provide. This may include booking information, payment details, or other relevant data.

  1. HOW WE USE YOUR INFORMATION:

Summary: This clause outlines how we use the information we collect from while interacting with our website.

Business Class Global is committed to using your information responsibly and in accordance with applicable laws and regulations. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. Business Class Global uses the personal information we collect for the following purposes:

4.1. Providing Services: We use your information to fulfill your travel-related requests, such as processing bookings, reservations, or inquiries made through our website or customer service channels.

4.2. Communication: We may use your information to communicate with you about your bookings, inquiries, or other transactions. This includes sending confirmation emails, updates about your travel arrangements, and responding to your inquiries or feedback.

4.3. Personalization: We use your information to personalize your experience with our services, including tailoring recommendations, offers, and content based on your preferences, booking history, and browsing behavior.

4.4. Improving Services: We analyze the information collected to understand user preferences, trends, and behaviors. This helps us improve our website functionality, offerings, and customer service to better meet your needs and preferences.
4.5. Marketing and Promotions: With your consent, we may use your information to send you marketing communications, promotional offers, newsletters, or updates about our services, products, or special deals. You have the option to opt out of marketing communications at any time.

4.6. Legal Compliance: We may use your information to comply with legal obligations, such as tax or regulatory requirements, or to respond to lawful requests from government authorities or law enforcement agencies.

4.7. Preventing Fraud and Ensuring Security: We use your information to detect and prevent fraud, unauthorized access, or other illegal activities. This includes monitoring transactions, verifying identity, and maintaining the security of our systems and networks.

4.8. Data Analysis and Research: We may use aggregated or anonymized data for data analysis, research, and reporting purposes. This helps us understand market trends, customer preferences, and user behavior to improve our services and offerings.

  1. ELECTRONIC COMMUNICATIONS:

Summary: This clause outlines how we communicate with you electronically via email or other method provided on our website.

Business Class Global may communicate with you electronically via email or other electronic means to provide information about our services, respond to inquiries, or send important updates regarding your bookings or account.

By providing your email address or other contact information to us, you consent to receive electronic communications from Business Class Global. These communications may include:

5.1. Transactional Emails: These are communications related to your transactions with Business Class Global, such as booking confirmations, itinerary updates, payment receipts, or notifications about changes to your travel arrangements.

5.2. Service Announcements: We may send you service announcements or administrative messages regarding our website, policies, or terms of service. These communications are necessary for the operation of our services and you may not opt-out of receiving them.

5.3. Marketing Communications: With your consent, we may send you promotional emails, newsletters, special offers, or updates about our services, products, or promotions. You have the option to opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in the email or by contacting us directly.

5.4. Customer Support: We may use electronic communications to provide customer support, respond to inquiries, or address any issues or concerns you may have regarding our services.

Please note that while we take measures to secure our electronic communications, no method of transmission over the internet or electronic storage is completely secure. Therefore, Business Class Global cannot guarantee the absolute security of any information transmitted electronically. You should exercise caution when providing sensitive information via electronic channels.

  1. HOW WE SHARE YOUR INFORMATION.
    Summary: This clause outlines how we might share your information with third parties, and cases that might occur for such actions.
    Business Class Global takes measures to ensure that any transmission of your personal information to third parties is done securely and in compliance with applicable laws and regulations. Business Class Global may share your personal information with third parties in the following cases:

6.1. Service Providers: We may share your personal information with third-party service providers, contractors, or agents who assist us in providing our services, such as processing payments, managing bookings, or delivering marketing communications. These service providers are contractually obligated to handle your information securely and to use it only for the purposes specified by Business Class Global.

6.2. Business Partners: We may share your information with business partners, such as airlines, hotels, car rental agencies, or travel agencies, in order to fulfill your travel-related requests or bookings. These partners may have their own privacy

policies governing the use of your information, and we encourage you to review their policies when using their services.

6.3. Legal Obligations: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or other lawful requests from government authorities or law enforcement agencies.

6.4. Protection of Rights: We may disclose your information to protect the rights, property, or safety of Business Class Global, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

6.5. Corporate Transactions: In the event of a merger, acquisition, sale of assets, or other corporate transaction involving Business Class Global, your information may be transferred to the acquiring or successor entity. We will notify you of any such transaction and any changes to the handling of your information as a result.

6.6. With Your Consent: We may share your information with third parties for other purposes not described in this Privacy Policy if we obtain your consent to do so.

  1. HOW WE STORE AND PROTECT YOUR DATA:
    Summary: This clause outlines how we store and protect your data shared with us while interacting with our service as a visitor or customer.
    Business Class Global takes the security and protection of your personal data seriously. We employ industry-standard security measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction. Here are some key aspects of how we store and protect your data:

7.1. Secure Data Storage: We store your personal data on secure servers with restricted access, located in controlled facilities. These servers are protected by firewalls, encryption, and other security measures to prevent unauthorized access.

7.2. Access Control: Access to your personal data is limited to authorized personnel who require it for the purposes described in this Privacy Policy. All employees and third-party service providers with access to your data are required to adhere to strict confidentiality obligations.

7.3. Encryption: We use encryption techniques to secure sensitive data, such as payment information, during transmission and storage. This helps protect your information from interception or unauthorized access by encrypting it in transit and at rest.

7.4. Regular Security Audits: We conduct regular security audits and assessments of our systems and infrastructure to identify and address potential vulnerabilities. We also stay updated on industry best practices and security standards to continuously enhance our security measures.

7.5. Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When personal data is no longer needed, we securely dispose of it in accordance with our data retention policies.

7.6. User Authentication: We implement user authentication mechanisms, such as passwords or multi-factor authentication, to verify the identity of users accessing our systems and services.

7.7. Monitoring and Incident Response: We monitor our systems for potential security threats and incidents, and we have procedures in place to respond promptly to any breaches or unauthorized access attempts. In the event of a data breach, we will notify affected individuals and relevant authorities as required by law.

While we take reasonable precautions to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information. We encourage you to take appropriate measures to protect your own data, such as using strong passwords and keeping your login credentials confidential.

  1. DATA RETENTION PERIOD:
    Summary: This clause outlines how long we retain the personal data that you shared with us while you were using our service.

Business Class Global retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations. The specific retention period for your data may vary depending on the type of information and the purposes for which it was collected. Here are some key points regarding our retention practices:

8.1. Booking Information: We may retain your booking information, including details of past travel arrangements, for a reasonable period after your trip to facilitate future bookings, provide customer support, or comply with legal obligations, such as tax or accounting requirements.

8.2. Contact Information: We may retain your contact information, such as your name, email address, and phone number, for as long as necessary to communicate with you about your bookings, respond to inquiries, or provide customer support. If you have subscribed to our newsletters or marketing communications, we may retain your contact information until you unsubscribe or request removal from our mailing list.

8.3. Payment Information: We retain payment information, such as credit card details, only for as long as necessary to process transactions and comply with legal requirements, such as financial record-keeping obligations.

8.4. Analytical Data: We may retain aggregated or anonymized data collected for analytical purposes indefinitely, to analyze trends, improve our services, or for other research and reporting purposes. This data does not identify individuals and is used solely for statistical or analytical purposes.

8.5. Legal Obligations: In some cases, we may be required to retain your personal data for longer periods to comply with legal obligations, resolve disputes, or enforce our agreements.

  1. COOKIES:
    Summary: This clause outlines how we use cookies and similar tracking technologies to enhance your experience on our website and to provide certain features and functionalities.

Business Class Global uses cookies and similar tracking technologies to enhance your experience on our website and to provide certain features and functionalities. Cookies are small text files that are stored on your device (such as a computer or mobile device) when you visit a website. They allow us to recognize your device and track your interactions with our website, which helps us understand how you use our services and personalize your experience.

9.1. Types of Cookies:

9.1.1. Essential Cookies: These cookies are necessary for the operation of our website and enable core functionalities such as navigation, accessing secure areas, and ensuring the proper functioning of forms and transactions. You cannot opt out of essential cookies, as they are required for the website to function properly.

9.1.2. Analytical/Performance Cookies: These cookies allow us to collect information about how visitors use our website, such as which pages are visited most frequently, how users navigate between pages, and if they encounter any errors. This information helps us improve the performance and usability of our website.

9.1.3. Functionality Cookies: These cookies enable us to remember your preferences and settings, such as language preferences or region, to provide a more personalized experience. They may also be used to provide certain features or services requested by you, such as remembering login credentials or preferences for future visits.

9.1.4. Advertising/Targeting Cookies: These cookies may be used to deliver targeted advertising based on your interests or browsing behavior on our website and other websites. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. You can control the use of advertising cookies by adjusting your browser settings or by opting out of targeted advertising networks.

9.2. Managing Cookies:
You have the option to accept or decline cookies when you visit our website. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, please note that disabling cookies may impact the functionality of our website, and certain features may not work as intended.

By continuing to use our website without changing your cookie settings, you consent to the use of cookies as described in this Privacy Policy.

  1. OPTING OUT:

Summary: This clause outlines how you can opt out of online advertising, and controlling tracking tools.

Business Class Global respects your privacy preferences and provides options for controlling tracking tools and opting out of online advertising. Here are ways you can manage your preferences:

10.1. Browser Settings: You can adjust your browser settings to control the use of cookies and other tracking technologies. Most web browsers allow you to block or delete cookies, as well as configure settings to notify you when cookies are being used. Please note that blocking or deleting cookies may affect the functionality of certain websites, including Business Class Global’s website.

10.2. Third-Party Opt-Out Tools: Some third-party advertising networks and analytics providers offer opt-out mechanisms that allow you to decline targeted advertising based on your interests or browsing behavior. These tools may include the Network Advertising Initiative (NAI) opt-out page and the Digital Advertising Alliance (DAA) opt-out page. You can visit these websites to learn more about how to opt out of targeted advertising from participating companies.

10.3. Privacy Settings: You can review and adjust your privacy settings on social media platforms and other online services to control the use of your personal information for advertising purposes. Many platforms provide options for managing ad preferences and opting out of targeted advertising.

10.4. Advertising Preferences: Business Class Global respects your choices regarding targeted advertising. If you prefer not to receive targeted advertisements from us based on your browsing behavior, you can opt-out by contacting us using the information provided in the “Contact Information” section below. Please note that opting out of targeted advertising does not mean you will no longer receive any advertisements, but it will prevent targeted advertisements based on your interests or browsing history.
It’s important to note that opting out of targeted advertising does not necessarily mean you will no longer see advertisements online. You may still see generic advertisements that are not based on your interests or behavior.

  1. PERSONAL INFORMATION ACCORDING TO EUROPEAN LEGISLATION:

Under European legislation, specifically the General Data Protection Regulation (GDPR), personal information is defined as any information relating to an identified or identifiable natural person (“data subject”). This includes but is not limited to names, identification numbers, location data, online identifiers, and factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of individuals.

Business Class Global respects the principles outlined in the GDPR regarding the processing of personal information. This includes ensuring that personal data is processed lawfully, fairly, and transparently and that data subjects have certain rights regarding their personal data, such as the right to access, rectify, or erase their information.

We are committed to complying with the requirements of the GDPR when processing personal information of individuals located in the European Economic Area (EEA) or Switzerland. This includes providing appropriate safeguards for the transfer of personal data outside the EEA, obtaining consent where required, and implementing measures to ensure the security and confidentiality of personal data.

If you are a resident of the EEA or Switzerland and have questions or concerns about the processing of your personal information, including exercising your rights under the GDPR, please contact us using the information provided in the “Contact Information” section below. We will respond to your inquiries and requests in accordance with applicable data protection laws.

  1. CUSTOMERS RIGHTS ACCORDING TO EUROPEAN LEGISLATION:

Under European legislation, specifically the General Data Protection Regulation (GDPR), individuals have certain rights regarding their personal data. These rights empower individuals to have more control over their personal information and ensure that their privacy is respected. Here are the key rights afforded to individuals under the GDPR:

12.1. Right to Access: Individuals have the right to obtain confirmation from the data controller (such as Business Class Global) as to whether personal data concerning them is being processed, and, if so, to access that personal data and receive information about how it is being processed.

12.2. Right to Rectification: Individuals have the right to request the rectification of inaccurate or incomplete personal data concerning them. The data controller must promptly correct any inaccuracies or deficiencies in the personal data.

12.3. Right to Erasure (Right to Be Forgotten): Individuals have the right to request the erasure of personal data concerning them under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when the individual withdraws their consent and there is no other legal basis for processing the data.

12.4. Right to Restriction of Processing: Individuals have the right to request the restriction of processing of their personal data under certain circumstances, such as when the accuracy of the data is contested, or when the processing is unlawful but the individual opposes erasure.

12.5. Right to Data Portability: Individuals have the right to receive their personal data in a structured, commonly used, and machine-readable format and to transmit that data to another data controller, where technically feasible.

12.5. Right to Object: Individuals have the right to object to the processing of their personal data under certain circumstances, such as when the processing is based on legitimate interests or for direct marketing purposes.

12.6. Rights in Relation to Automated Decision Making and Profiling: Individuals have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them, unless certain conditions are met.

Business Class Global is committed to respecting and facilitating the exercise of these rights by individuals in accordance with the GDPR. If you are a resident of the European Economic Area (EEA) or Switzerland and wish to exercise your rights under the GDPR, please contact us using the information provided in the “Contact Information” section below. We will respond to your requests promptly and in accordance with applicable data protection laws.

  1. PRIVACY NOTICE FOR CALIFORNIA RESIDENTS:

This Privacy Notice for California Residents supplements the information provided in our Privacy Policy and applies solely to residents of the State of California (“consumers” or “you”). We provide this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any other applicable California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.

13.1. Information We Collect:

In the preceding 12 months, we have collected the following categories of personal information about California residents:
Identifiers such as name, email address, postal address, and phone number.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as payment information and booking history.
Commercial information, including records of products or services purchased, obtained, or considered.
Internet or other electronic network activity information, including browsing history, search history, and interactions with our website.
Geolocation data, such as location information derived from your IP address or mobile device.
Inferences drawn from any of the above information to create a profile about your preferences, characteristics, behaviors, and attitudes.

13.2. Use of Personal Information:

We may use the personal information we collect for the purposes described in our Privacy Policy, including:

Providing and personalizing our services
Processing bookings, inquiries, and transactions
Communicating with you about your bookings or inquiries
Analyzing and improving our website and services
Marketing and advertising our products and services
Complying with legal obligations and protecting our rights

13.3. Disclosure of Personal Information:

We may disclose your personal information to third parties for business purposes, as described in our Privacy Policy. This may include sharing information with service providers, business partners, and affiliates. We do not sell your personal information for monetary or other valuable consideration.

13.4 Your Rights:

As a California resident, you have certain rights regarding your personal information under the CCPA, including:

The right to request access to and deletion of your personal information
The right to opt out of the sale of your personal information, if applicable
The right to non-discrimination for exercising your CCPA rights

To exercise your rights under the CCPA or to make a request regarding your personal information, please contact us using the information provided in the “Contact Information” section below.

13.5. Contact Information:
If you have any questions or concerns about our privacy practices or this Privacy Notice for California Residents, please contact us at Mark@BCGflights.com

13.6. Changes to This Privacy Notice:
We may update this Privacy Notice for California Residents from time to time to reflect changes in our practices or legal requirements. We will provide notification of any material changes by posting a revised notice on our website or by other appropriate means.

  1. SALE OF PERSONAL INFORMATION

Business Class Global does not sell your personal information for monetary or other valuable consideration. We are committed to protecting your privacy and will not engage in the sale of personal information without your explicit consent.

Under the California Consumer Privacy Act (CCPA), “sale” is broadly defined to include the exchange or disclosure of personal information for monetary or other valuable consideration by a business to a third party. This may include sharing personal information for advertising or marketing purposes.

Business Class Global may share your personal information with third parties for business purposes as described in our Privacy Policy, such as providing services, processing transactions, or improving our website and services. However, we do not sell your personal information to third parties for their own commercial purposes.

If you have any questions or concerns about how we handle your personal information or if you would like to exercise your rights under the CCPA, please contact us using the information provided in the “Contact Information” section below. We are committed to respecting your privacy rights and will respond to your inquiries promptly and in accordance with applicable laws and regulations.

  1. CHANGES TO THIS PRIVACY POLICY:
    Any changes or updates to our privacy practices or policies, including this Privacy Policy and any supplemental notices, will be communicated to you through appropriate channels, such as our website, email, or other means of direct communication. We may provide advance notice of material changes to our privacy practices and obtain any necessary consent or opt-in where required by law.
  2. Contact Us:
    If you have any questions, concerns, or inquiries regarding our privacy practices, this Privacy Policy, or the handling of your personal information, please don’t hesitate to contact us at Mark@BCGflights.com

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