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Customer Service

Do I need a passport? Visa?

Passport: You will need a valid passport to travel internationally. For more information on passports, visit Travel.State.Gov
Visa: Requirements for Visas vary depending on the country. Some countries even require transit Visas. It is best you check with the foreign consulate of the country you are going to, as well as, transit countries.

Can I cancel my ticket?

If you know you cannot travel, you must cancel your tickets with Businessclassglobal.com . All bookings must be canceled at least 24 hours in advance. If you fail to cancel your ticket, the airline will treat the ticket as a “No Show” and the ticket automatically loses its value; therefore cannot be exchanged nor refunded. Note: If you have a paper ticket rather than an e-ticket, you must return the paper ticket to Businessclassglobal.com before we can process any kind of refund or exchange.

How do I cancel or exchange my tickets?

For reservations changes, please contact our Customer Service Department at (866-206-8557) to speak to one of our representatives who will assist you with the proper online forms to fill out and submit. Once submitted, the customer service representative will process your request. Businessclassglobal.com customer service representatives are available by phone Monday through Friday, 8:00 am to 5:00 pm EST.

What if I miss my flight?

Missed flights are considered by the airline as a “No Show” and immediately suspended. Suspended tickets have no value and cannot be exchanged nor refunded. Businessclassglobal.com is unable to reinstate tickets that have been suspended by airlines.

What if my name/flight/fare is incorrect on my ticket?

Once a ticket has been issued, Businessclassglobal.com has a 24 hour grace period to void the ticket transaction without any airline penalties. Once this period is over, the fare restrictions determine whether we are able to make any corrections and any penalties that may be assessed. Also, a voided ticket does not ensure the same ticket is available to book again. Passenger names provided must match the names shown on passports. Even a small mistake in the name can cause a major inconvenience for passengers during their travel. Sometimes a mistake can even prevent a passenger from using their tickets. Additionally, the process of correcting names on previously issued tickets is complicated and many airlines do not allow it. We kindly ask that you double check the names you provide.

Are my tickets transferable?

All tickets are non-transferable and name changes are not permitted.

Can I book tickets online?

No. Although you can access our fare database online based on your search criteria, most of our discounted fares are unpublished and can only be booked by calling one of our Businessclassglobal.com agents at 866-206-8557. When planning and reviewing a quote online, keep in mind that discounted fares go very fast. What you see in your online quote is the lowest applicable fare for the selected cities and dates, and may not reflect actual seat availability. Our agents are happy to find you the specific fare you see in our database for the dates you have selected or suggest alternative dates for that fare. In most cases, the more flexible you are in your planning, the better your chances of booking the best fare

When will I receive my ticket?

E-ticket confirmation will be e-mailed to you after Businessclassglobal.com has ensured the ticket has been issued. General shipping for paper tickets is three to fifteen business days. When necessary, please check with your agent to arrange rush delivery.

How can I view my itinerary?

Business Class Global.Com agents will email the itinerary to you, however, you can view and access your itinerary anytime The Airlines website, by entering your 6 digit reservation number and last name.

When are agents available?

Business Class Global,  travel agents are available by phone and email 24 hours Sunday through Friday

Can I get a ticket last minute?

Yes, BusinessClassGlobal, specializes in discounted last minute deals, so we’re likely to find you a seat, even hours before a flight!

I don’t know when I’m coming home. Can I buy an open-ended ticket?

Yes, Business Class Global will be happy to accommodate all your needs.

Can I buy a one-way ticket?

Yes, Business Class Global  has specially negotiated one way fares. However, please ensure you are eligible.  Please check with an agent.

Can I get a seat for an infant?

Most airlines will let you purchase a seat for an infant, but you will need to pay a child fare. Some airlines will not allow an infant on a separate seat. Please check with an agent.

What kind of extra discounts can I get for infants and children? What about seniors, military, or youth discounts?

Infants and children discounts: Most airlines provide discounts for infants up to 24 months old, and children from 2-11 years of age. The fare for infants is usually 10% of an adult fare, while the usual fare for children is 75% of an adult fare, plus taxes and fees. However, some discounted tickets have no additional reductions for infants or children. Please check with an agent for discount information.
Senior, military or youth discounts: Often, our discounted fares are already less expensive than most regularly published fares. Any additional discounts depend on the airline. For example, while some airlines provide a 10% discount for youth, others don’t. So it’s worth it to ask an agent.

What about the baggage allowance and fees?

Baggage allowance and fees vary depending on the airline. Please check directly with the airline for the most up to date baggage allowance, fees and restrictions.

 Where do I get my luggage?

Although there are exceptions, generally when traveling from the US abroad, you will be able to collect your luggage at your final destination. Generally, on return trips back, passengers have to go through immigration and customs at their first point of entry into the US. This means presenting your passport and clearing immigration at your first point of entry in the US. Once you clear immigration, you will then collect your luggage and go through customs clearing. If connecting to another domestic flight in the US, you will have to drop off your luggage with the connecting carrier. Usually, airlines will have counters near customs, where bags can be dropped off by connecting passengers. Much depends on the customs laws and regulation of the country you are in. Check with an agent, should you have questions.

Can I request seat assignments, meals, or a wheelchair?

Yes, contact your Business Class Global  agent. From seat assignments to meal options, your agent can provide service on your special requests.

What should I do in the event of an involuntary schedule change on my reservation?

Should an involuntary schedule change occur, please email Business Class Global , Customer Service with your contact information and reservation information, or call 866-206-8557, We strongly encourage you to always reconfirm all flights with airlines at least 72 hours before departure.